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Privacy Policy

Website Privacy Policy

 

This is the privacy notice of Kiwi Sheepskins.com. In this document, "we" or "us" refer to Kiwi Sheepskins.com Ltd.

 

We are company number 1225258 registered in New Zealand. Our registered office is at Level 1, Westgate Chambers, Main Street, Westgate, Auckland 0614, NEW ZEALAND.

 

This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

 

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with New Zealand law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

 

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

 

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

 

Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:


1. Basic identification and contact information, such as your name and contact details.

This information is used:

1.1. to provide you with the products which you request;

1.2. for verifying your identity for security purposes;

1.3. for marketing our products;

1.4. for inviting you to review our service on the Trustpilot review platform;
Trustpilot processes data on our behalf when sending out these review invitations. They only act in accordance with the instructions that they receive from us. Trustpilot receive the customer email address, name and customer/order ID, and they only use the information to send out the review invitation emails on our behalf.

If the customer clicks on the link and goes to Trustpilot's review page and actively accepts their terms & conditions and privacy policy, they save information related to the review. All information they collect about the user from this time and going forward is collected by Trustpilot. They save this information so that we can get in contact with the user, for example, if the review violates their User Guidelines.

1.5. information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

 

2. Your domain name and email address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your email address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

2.1. to correspond with you or deal with you as you expect;

2.2. to invite you to review our service on the Trustpilot review platform;

2.3. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

2.3. to send you news about our products to which you have signed up;


3. Feedback Information you email or post on our website

Feedback information you send to us by email or by posting via our website is stored on our servers. You will see in our terms and conditions that we reserve a right to use it in any way we decide, however we will refrain from using it on request.


4. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.


5. Financial information relating only to your credit cards

Our website uses a technique so that sensitive card information is posted directly and securely to the DPS Payment Express server and not via our web server. To enable us to charge your card at the time of shipping your order, Payment Express provide us with a billing token. In this way we never store or have access to your full card details.


6. We retain limited credit or debit card information

For your security we only store and only ever have access to partial card numbers (first 6 digits and last 2 digits) and expiry date. This provides easy identification of cards for invoicing or should we need to contact you about a payment.

We use a Secure Sockets Layer (SSL) certificate to verify our identity to your browser and to encrypt any data you give us when you buy, including financial information such as credit or debit card numbers. Our SSL certificate provides an encryption level up to 256-bit. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar.

We take the following measures to protect your financial information:

6.1. We only store a billing token and partial card details;

6.2. Access to your information is restricted to authorized staff only;

6.3. If we ask you questions about your financial information, we shall show partial details, the first 4 and last 2 digits of the debit or credit card number, only enough to identify the card to which we refer;


7. Credit reference

To assist in combating fraud, we may share information with credit reference agencies so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.


8. Business and personal information

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

We keep information which forms part of our business record for minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.


9. Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Although your browser software enables you to disable cookies, we require them to be enabled to allow our website to function fully. Here are the ways we use cookies:

9.1. to allow essential parts of our website to operate for you;

9.2. to allows you to close your web browser and return at a later date and have your shopping cart pre-populated with the items you placed in your cart on your last visit, and to retrieve checkout name/address fields if the checkout process was started but not completed. This cookie will last for 42 days and consists of just a reference to a cart record in our database.

9.3. to remember the last selected currency. This cookie will last for 42 days;

9.4. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited;

9.5. Summary of the cookies our website uses:

currency: This is a reference to your currently selected currency. Expires after 42 days.
cart_id: This is used as a reference to your shopping cart if you are away from the site for an extended period of time (more than 2 hours). This allows us to show you your shopping cart the next time you visit our site. Expires after 42 days.
PHPSESSID: We use this to keep track of everything that you place in your cart and any customizations that you make between pages (such as currency changes). Expires when your session ends.
_ga: Used by Google Analytics to distinguish between different users. Google Analytics does not store any personal information about our website users. Expires after 2 years.
_gat: Used by Google Analytics to throttle request rate. Expires after 10 minutes.

 

Google AdWords: Our website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could, for example, mean that we advertise to previous visitors who haven’t completed a purchase on our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Kiwi Sheepskins website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can opt out of Google's use of cookies by visiting Google's Ad Settings page. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

 

Trustpilot: We use Trustpilot, an independent, community driven review platform. Their Trustbox widget displayed on our website uses cookies to collect statistics and data about the performance of the Trustboxes. In addition, Trustpilot will collect anonymous data and statistics relating to the Trustpilot Seller Review Invitation Service.

 

10. Sending a message to our support team

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation.


11. Complaints

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.


12. Content you provide to us

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire world, you have no control whatever as to how it is used.


13. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services. No such information is identifiable to you.


14. Use of site by children
If you are under 18, you may use our site only with consent from a parent or guardian.


15. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.


16. At any time you may review or update the personally identifiable information that we hold about you, by accessing your My Account page or by emailing us at . To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.


17. Sale of your personal information

Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.


18. Data may be "processed" outside New Zealand

Our website is hosted in the United States. Accordingly data obtained within New Zealand may be "processed" outside New Zealand and data obtained in any other country may be processed within or outside that country.


19. Compliance with the law

This privacy policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website.


20. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us by emailing . To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.


If you have any question regarding the privacy policy, please email or contact us via our Contact Us page.