Approximately 95% of our products, including all our footwear, are manufactured here in New Zealand. We only source a few products from overseas where an equivalent product is not available to us locally.
We stand by the quality of our products and provide a 12 month warranty against defective materials and workmanship (excluding normal wear and tear).
When comparing us to others, note that even some companies with "Australia" in the name such as UGG Australia® and EMU Australia manufacture much of their sheepskin boots and slippers in China.
You are buying direct from New Zealand where much of the world's quality sheepskin products are made. We specialize in shipping to USA, UK, Canada and Australia plus many other countries in Europe and Asia. Our bulk purchasing and efficient order processing systems allow us to pass on the savings and even include international Air Mail postage and insurance in our prices.
We have one of New Zealand's largest stocks of locally made sheepskin products. This covers nearly every item we sell, exceptions include our huge range of special order rugs that are all made to order. Each product listing shows you exactly which items are in stock, even down to every size/color combination.
96.6% of regular stock items currently in stock. Approximately 525 different stocked items.
Nearly all regular orders are shipped within one working day thanks to our huge stocks available for immediate order fulfilment. Orders are usually delivered to the other side of the world in around a week from order placement.
We treat customers how we would like to be treated when shopping on-line. We endeavour to answer all emails the same day, often within an hour. Each enquiry is treated personally and individually, we won't just send a standard automated response.
See Kiwi Sheepskin reviews for some testimonials that specifically mention our high level of customer service.
Having been established on-line for 14 years, we have earned an excellent reputation for quality of both our products and service.
Our aim is for delighted customers. A large percentage of orders we receive are from previous customers or are through friend/family recommendations. See our extensive customer testimonials page, product testimonials on our products' detailed description pages and customer photo gallery. At the last count we had published over 750 testimonials on this website!
We are also highly rated on independent review platform Trustpilot.
For maximum security and trust we use a Symantec's Secure Site SSL certificate with encryption levels up to 256-bit. This includes a Norton Secured seal with full business authentication and daily website malware scanning.
Our website uses a technique so that sensitive card information is posted directly and securely to the DPS Payment Express server and not via our web server. Further, we store a billing token and never have access to your full card details.
We respect your privacy. We occasionally email customers who have opted into our mailing list. We do not sell our customer information to any other company.
We want you to be completely satisfied with every item that you purchase from us. If you are not satisfied with an item that you have purchased from us, you may return the unused item within 90 days of receiving it for a refund of the purchase price less postage at cost. No handling charge is made. See our returns policy for details.
You can contact us by email or phone and we respond promptly to all customer enquiries.
We are a family-run business and genuinely care about our customers. This is why you'll notice our keenness to go the extra mile to our customers' delight.
Extensive product information is provided with clear images for every item we sell. Further, we supplement this with helpful information such as boot heights and circumferences for each size, gloves and hat measuring instructions and other very comprehensive details to help with your purchasing decision.