In this day of shoddy products and non-existent customer service, it is rare, indeed, that I am moved to send a "fan letter" to any company. You are an exception.
I ordered a small, washable sheepskin from your company just one week ago. Since you are in New Zealand and I am in the United States, I thought there was a chance that the item would take many weeks to arrive, if ever, especially since you don't charge a shipping fee. I was also leery of the quality of the product since your price was so reasonable. To my amazement, the product arrived yesterday. In tact. And, it is of excellent quality. Ironically, I ordered another product on the very same day, from a company right here in the United States, which charged me a hefty shipping fee. It... more